FAQ - General
12voip, what is it ?^ top
12voip is a free program that uses the latest technology to bring free and high-quality voice communications to people all over the world. Just download the voip client software from our website and call all your online friends (computer-to-computer) as long as you like, for free.
When you use the free 12voip software, you can also call regular phones in various popular destinations for free* or call at an incredible low rate to any other phone on the planet. So just click here to download 12voip ; the download should only take a moment depending on your connection speed.
How do I make a call ?^ top
For detailed instructions, click here
How do I make free* voip calls ?^ top
Just download and install our application. You will be charged nothing if you are calling any land line in one of our free* destinations, or any of your online friends.
Can I forward my calls to other 12voip users ?^ top
Yes you can - the callforwarding option in the voip client (software you download from our website) works with phone numbers, but you can also enter a (12voip) user name.
Can I send Text (SMS) messages with 12voip ?^ top
Yes you can, using your 12voip voipclient (software you downloaded from our website) or through the 12voip website after logging in.
Can I use 12voip with Mac or Linux ?^ top
Mac user:
Please download our Mac softphone by visiting the download page
Linux user:
Please follow these steps:
- Create a 12voip account here.
- Download a SIP softphone here.
- Follow the instructions and setup your account by using our SIP settings.
Can I link a DID number to my 12voip account ?^ top
Yes you can, if you use a Voip-In (DID-number) supplier you have to forward your DID to: username@sip.12voip.com
How do I configure my own SIP device for calling with 12voip ?^ top
Sure: Click here for the settings.
What's the deal with the Freedays ?^ top
Buying credits entitles you to 90 Freedays (unless stated otherwise). This means you can call all countries in the free* destinations list for 90 days at no costs. When the 90 days are over, you will keep your credit, and the normal (cheap) rate will be charged for these destinations.
How can 12voip keep their rates so low ?^ top
We always try to offer the best prices possible and 12voip constantly aims to negotiate better deals with suppliers to pass this discount on to our customers ! By buying in bulk from major carriers and using state of the art technology 12voip is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.
Can I call a destination not included in your country list ?^ top
Unfortunately not. Only destinations which we are able to offer at discounted rates are included in our destinations list. Therefore, if the country you wish to call is not included in the list, we do not offer it yet. To stay informed of all new destinations and price deals please subscribe to our free newsletter.
Can I get 12voip in my favorite language?^ top
In the application, select "Tools" -> "Select Language". You can now choose from various popular languages.
Can a company sign up ?^ top
Yes, it is possible for a company to use the service but please note that at excessive use, a higher rate will be used.
How do I change the country in my invoice address ?^ top
This is possible by logging in on the my account area and changing the county under 'personal details'. However changing the country from a European to a non-European country is not possible. In this case you would need to create a new account.
"Fair use policy (FUP)" what does that mean ?^ top
We offer free* calls to various destinations. If you make ordinary use of our services you will generally not be confronted with our Fair Use Policy; we reserve the right however to limit these free* calls if excessive or fraudulent use is suspected. Should you exceed our Fair Use Policy limit you will be charged normal rates for your calls. Please consult our terms of use for details.
How much does it cost for someone to ring my Voip-in (DID) number ?^ top
This depends on where the other person is calling from and which telephone provider they use. The call should be charged at normal geographic rate (and if ringing from abroad a normal international call to your country) so the caller should check with their own telephone provider how much they charge for normal calls to landlines.
Can I install 12voip on my Android phone?^ top
Yes you can. We have released an Android based version lately.
Will I receive an invoice ?^ top
You will not receive an invoice by post. All call specifications and costs can be seen on your account page on this website.
Does 12voip contain any advertising or spyware ?^ top
No.
