FAQ - Connection
Can I forward my calls to other 12Voip users?^ top
Yes you can - the callforwarding option in the client works with phone numbers, but you can also enter a (12Voip) user name.
Can I send Text (SMS) messages with 12Voip?^ top
Yes you can, using your 12Voip client or through the 12Voip website.
I am experiencing problems with my sound devices when using Vista^ top
Please make sure the voipclient is running in Windows XP compatibility mode. For more information please check Vista Help and Support.
Why is my connection constantly broken?^ top
If you want to enjoy uninterrupted calls to our destinations, please upgrade your account by buying credit.
When do call charges take effect?^ top
Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.
Can I use 12Voip for calls to United Kingdom 08 or 09 numbers?^ top
0845 and 0870 numbers will work, but most other numbers starting with 08 or 09 cannot be dialed using 12Voip.
I got the message: '12Voip does not offer calls to this destination yet'^ top
You are trying to dial a telephone number which is not recognised by the 12Voip system and means 12Voip does not offer calls to this country yet. Only destinations which we are able to offer at discounted rates are included in our destinations list. To stay informed of all new destinations and price deals please subscribe to our newsletter.
I experienced poor connection quality^ top
12Voip utilises the most up-to-date technology to ensure top quality connections. However, it may be possible that you experience poor connections or sound quality. Please ensure you always use the latest version of the 12Voip program and all your settings are correct. Is your system okay and do the problems keep occurring, contact our customer services.
There was no connection or it takes a long time before my call is connected^ top
12Voip utilises the most up-to-date technology to ensure top quality connections. However, it may be possible that carriers overseas have different quality standards. If you register this fault our technical staff can trace the call and take measures to prevent this problem in the future.
The person I call is constantly engaged or I get an unusual engaged signal^ top
This may be a problem with the carrier we use to deliver your call. Please register this fault for our engineers to trace this call and take measures to prevent further problems.
The person at the other end cannot hear me^ top
Possible solutions: Set up your microphone correctlySelect the correct audio device in the 12Voip options-screen Now disable the MUTE button in the volume control (don't forget to select RECORDING controls first by selecting Options -> properties -> Recording) and try again
How do I adjust my Norton Personal Firewall settings to connect^ top
If you're having trouble using 12Voip, and you have Norton Personal Firewall installed on your computer, you'll need to adjust your settings. Here's how: 1. Open Norton Personal Firewall. 2. Select 'Status & Settings' from the left menu bar. 3. Choose 'Personal Firewall' from the middle column. 4. Click 'Configure.' 5. In the new window, open the 'Programs' tab. 6. Find '12Voip' in the 'Manual Program Control' table. 7. Click the 'Internet Access' column for 12Voip, and select 'Allow All.' 8. Click 'OK.' After following these steps, you should be able to connect to 12Voip. If you continue to experience difficulties, let us know
How do I adjust my PC-Cillin Internet Security settings to connect to 12Voip?^ top
If you're having trouble using 12Voip and you have PC-Cillin Internet Security installed on your computer, you'll need to adjust your settings. Here's how: 1. Open PC-Cillin Internet Security.2. Click 'Network Security' along the left side.3. Click 'Edit.' 4. From the 'Personal Firewall Profile' window, open the 'Exception List.' 5. Click 'Add.' 6. Enter the following information in the appropriate fields: * Description: 12Voip* Target: 'Specified Application' (enter 'C:Program Files12Voip12Voip.exe') * Action: Allow* Ports: All Ports7. Click 'Save.' After following these steps, you should be able to connect to 12Voip. If you continue to experience difficulties, let us know
How do I adjust my McAfee Personal Firewall settings to connect^ top
If you're having trouble using 12Voip, and you have McAfee Personal Firewall installed on your computer, you'll need to adjust your settings. Here's how: 1. Open McAfee Personal Firewall. 2. Select 'Personal Firewall Plus' along the left side. 3. Click 'View the Internet Application List.' 4. Find '12Voip' in the 'Application Name' column. 5. Right-click '12Voip,' and select 'Allow Full Access.' (If you don't see '12Voip' in the 'Application Name' column, click 'Allow New Application' and enter 'C:Program Files12Voip12Voip.exe')6. Exit McAfee Personal Firewall.After following these steps, you should be able to connect to 12Voip. If you continue to experience difficulties, let us know
How do I adjust my ZoneAlarm settings to connect to 12Voip?^ top
If you're having trouble using 12Voip, and you have ZoneAlarm installed on your computer, you'll need to adjust your settings. Here's how: 1. Open ZoneAlarm. 2. Select 'Program Control' along the left side. 3. Find '12Voip,' and click each red "X" so they are now green. 4. Select 'Allow.' 5. Exit ZoneAlarm. After following these steps, you should be able to connect to 12Voip. If you continue to experience difficulties, let us know
How do I adjust my Tiny Personal Firewall settings to connect to 12Voip?^ top
If you're having trouble using 12Voip, and you have Tiny Personal Firewall installed on your computer, you'll need to adjust your settings. Here's how: 1. Open Tiny Personal Firewall. 2. Go to the 'Administration Center.' 3. From the 'Groups' menu, click 'Trusted.' 4. Click 'Enroll.' 5. Enter '12Voip' in the application name field, and then enter 'C:Program Files12Voip12Voip.exe' 6. Click 'Save.' After following these steps, you should be able to connect to 12Voip. If you continue to experience difficulties, let us know
I have an external firewall .. which ports need to be opened on the firewall in order for the 12Voip application to work?^ top
The following Destination ports need to be allowed on your firewall: UDP 5060UDP 11113 UDP 10300 - 10311UDP 6901 - 6920
